Clique Hospitality L.L.C.
Director of Operations - Nightlife
JOB PURPOSE:
This is intended to be an overview of the responsibilities and requirements attributed to the position of
Director of Operations. It is not intended to be limited to such content nor does it describe solely what
occupies a given day or week.
1. Leads Technical and Operations team in day to day operations. Providing feedback on performance, gives
direction and motivation on how to handle, solve and prevent situations and develop communication, decision
making and reasoning skills. Creates development plans, gives direction to Management.
2. Assist with the onboarding of new Managers to the team
3. Complete Managers schedules weekly and ensure proper coverage in venues at all times
4. Send out weekly P&L and agenda for Managers as a guide
5. Complete Random audits of processes in venue to ensure compliance
6. Address negative guest reviews and ensure proactive measures are taken to prevent reoccurrence
7. Responsible for the oversight of the Department and Project budgets.
8. Coach and mentor salaried employees on the team on a regular basis
9. Create and maintain an environment that fosters growth and development among employees
10. Provide input and direction on marketing strategies and potential areas of additional growth
11. Responsible for the development and implementation of department budgets
12. Develop strategy for growth of venues and create execution plans with venue management
13. Oversee operations of venues, working closely with management and hotel partners to ensure success and
compliance
14. Participates in the identification, selection and management of vendor resources. Maintains positive vendor
relations with current vendors.
15. Routinely meet with and effectively communicate business position to other members of the executive team
16. Oversee creation and implementation of training and sales skills utilized on the floor by team members
QUALIFICATIONS: (Include equipment knowledge/use)
- Minimum 5 years experience as a partner or Director of Operations
- Must possess good communication, organizational, and supervisory skills.
- Must have strong coaching and development skills.
- Must have prior experience in labor and food cost control.
- Must be able to efficiently operate and control labor cost and plays an active role in contributing to the profits
- Solid knowledge of hospitality & Operations
- Must have strong human relations skills to lead a very diverse team.
- Maintains operational control of all managers and the day to day operations.
- Ability to read and write in English proficiently.
LICENSE REQUIREMENTS:
Health Card Alcohol Card ,CPR, Lifesaving, Driver’s License